14-Day Return Policy

Overview

We want you to feel comfortable and confident when shopping at JewelryRider, which is why we offer a 14-day return/exchange policy. If you are not completely satisfied with your purchase, as long as you contact us within 14 days from the delivery date, we will process your return request.

If you would like to request an exchange, instead of a return, please contact one of our representatives within 48 hours of receiving your order. JewelryRider will cover the back and forth shipping fees by recorded mail under the following circumstances:

You received the wrong item.

The item is broken, defective, or has an incorrect engraving.

When requesting an exchange, customers will be responsible for back and forth shipping fees under the following circumstances:

Customer ordered the wrong size. Customer does not like the item in person.

Please note:                                                                                                                                                                          Items can’t be exchanged more than once. The time frame for this must not exceed 14 days from when the original order was received.

If for any reason you’re not satisfied with your purchase, please email [email protected] and we’ll provide you with further instructions on where returns should be shipped, and the amount you will be refunded. Refund amounts for returned items will be credited to you in the same currency and using the same exchange rate as your original tender. Returns must be made within 14 days of delivery.

Important:

Items must be returned with jewelry tag still attached. Tag should not be removed until you are positive that you would like to keep your item. If purchasing a ring, the tag does not impact how the ring fits. Custom orders, made to order items or personalized pieces cannot be returned. We also do not accept cancellations on custom made items, made to order items or personalized pieces.

Special order items such as those with custom sizes and colors cannot be returned.

Custom sizes are all of other sizes except the following:

Women’s Sizes: 5, 6, 7, 8, 9 Men’s Sizes: 6, 7, 8, 9, 10, 11, 12

Items that were worn, or sent to you as Replacement/Exchange cannot be returned again.

Please note:

Items returned without authorization will not be accepted.

When returning or exchanging items, customers must contact one of our representatives for the return shipping address.

Items that are not eligible for shipping fee refunds will not have the 25 Euros Fedex fee returned to them. Customers who chose free shipping on their order will have a 25 euros shipping fee deducted from their refund.

When returning or exchanging items, customers must use a shipping method that has tracking on it. Returns or exchanges with no tracking will not be processed.

Any promotional gifts received must be included with the returned items, otherwise, the retail price of the promotional gift will be deducted from the refund.

Need help?

Contact us at [email protected]  for questions related to refunds and returns.